Refund Policy
We go the extra mile to ensure that all of our new and existing customers love our results and service delivery.
However, we have to take into consideration that we live in a real world, and on the rare occasion, we are unable to please everyone. Nonetheless, this does not mean to say we give up on a new customer that is not as happy as expected.
To help you understand our 30-day money back here are the procedures we follow:
1. Our 30-day money back guarantee begins from the moment you create an account with WP Webdesk.
2. To action your 30-day money back guarantee, you will need to contact support through our ticketing system or live chat. We will ask you to explain why you want a refund.
3. Depending on your reason for the cancellation & refund request we will do all we can to resolve the issue if this is acceptable to you. If you do not want any form of resolution and meet the requirement in No.1, we will cancel your service and action your refund within 24 hours. Your refund may take up to 5 days to process depending on your method of payment.
Helpful Information
To take full advantage of your 30-day money back guarantee, we advise that you provide us with the content you intend us to use for your website within 15 days.
In normal circumstances, we can complete a website in 7 to 14 days if we have all of the information we need.
To maintain the efficiency of our operational processes and high service level to our existing customers, please be aware of our free website offer guidelines.
Free Website Offer Guidelines
The free website offer is valid for 30 days from the date of registration.
If you are unable to provide any information or content that you wish to include on your free website within 30 days, no problem. We can build your website using your desk hours over a 2 or 3-month period.
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